How can I check the status of my order?
  • When the order is processed and/or shipped, seller will send tracking information through Ebay and Paypal.
How can I track my package?
  • With the tracking information provided by the seller, you can visit the courier website to find out detail of your package. Information provided on the website is the same information that the seller has.
My package was shipped through USPS and there is no information why?
  • Unfortunately, USPS does not have the same tracking information system like other private companies. USPS only provide information of package when it was received and when it was delivered. During the transit time, USPS is not able to provide status.
Several days have passed since my package was shipped and the estimated time of delivery of the shipping company, what should I do?
  • Contact the Courier Customer Service and provided your package tracking number.
    • Fedex: Call 1-800-467-3339
    • USPS: Call 1-800-275-8777
    • DHL: Call 1-800-225-5345
Contacted the shipping company and seems to be that my package was lost, what is the next step?
  • Contact the seller no more than 15 days after the package was shipped to help you file a trace and/or claim
    • Fedex: If you have paid for insurance and signature service, seller will send a replacement once Fedex has accepted the claim.
    • USPS: If you have paid for insurance, a claim for insured packages has to be submitted through the local USPS. Estimated resolution time for investigate a claim is 2 months or more.
    • DHL: If you have paid for insurance and signature service, seller will send a replacement once DHL has accepted the claim
I have purchased an item on EBAY, but received an email requesting for additional payment, why this happened?
  • This might happen because the shipping address you have provided is not available for the shipping method you have selected.
  • Seller offer several shipping options:
    • Other (See Description): This shipping method is through Fedex Ground and it is available only for physical addressed within the 48 Continental States of USA.
    • USPS Parcel Post: This shipping method is available to APO/FPO, PO Box, Alaska, Hawaii & Puerto Rico destinations. It is a low cost shipping service, transit time is 7 and more business days. Untraceable. Please contact USPS for complete detail.
    • USPS Priority Mail: This shipping method is available to APO/FPO, PO Box, AK, HI, PR and International destinations. It is an upgrade service from the Parcel Post. Usually takes 3-4 business to deliver. Please contact USPS for complete detail.
    • DHL Express: This shipping method is available for International destinations. It takes 2-3 business days to deliver. Please contact seller for the lowest available rate.
    • Fedex Express: This shipping method is available worldwide. Please contact seller for shipping rate.
How do I select the right shipping method?
  • During the checkout process on ebay, under the "Shipping & Handling" column, click into more services. After you have clicked it will show all available shipping services. Services like DHL & Fedex Express, please contact seller for instructions.
  • See images of how to select shipping services click here
I noticed that an item that I'm interested have a choice of colors, how do I select a color of my preference?
  • At the checkout window, under the field called "Message to ebest4u68" click into "Add message". In this field type the color of your first choice and if it is possible your second choice to avoid delay on your order processing.
  • See images of how to select shipping services click here