Shipping
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| How do I get my tracking number |
The tracking numbers for each day's shipped orders are automatically
emailed. Alternatively, you can check your order status online to find out your tracking number. |
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| Does eBestSale.com pay the return shipping cost for defective merchandise? |
No, eBestSale.com does not pay the return shipping cost for defective
merchandise. We are not responsible for products defects, because we do not manufacture the products we carry. However, if you pay
to send the item back to eBestSale.com, we will replace the item and ship the replacement to you at no charge. eBestSale.com will
employ every resource it has to ensure that your item is replaced promptly, without hassle. |
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| Does my expedited shipping option (Next Day Air, 2nd Day Air, etc.) ensure my order
will be shipped out the same day it is placed? |
| Unfortunately it does not. All orders are processed and shipped within our 1-2 business day
processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they
are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, so an
order shipped using next day air will arrive in one business day from the day it is shipped. |
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| Can eBestSale.com use registered mail for my APO/FPO order? |
| We do not offer a registered mail option for APO/FPO orders. We utilize only the standard
service offered by the United States Postal Service to keep rates as low as possible. |
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| How long is the waiting period before I am able to file a claim for a lost, damaged,
misdelivered or tampered package? |
| If your order was damaged, misdelivered or tampered with while in transit, please contact
Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service
within 7 business days of not receiving your order. |
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| Does eBestSale.com deliver to P.O. Boxes? |
| Yes, we do. You must select USPS shipping method when you are checking out. |
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| Why the item said free shipping and there is freight charge when I checkout? |
| If you have selected a different service other than Ground or your shipping zipcode doesn't
qualify for free shipping. |
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| Do I qualify for free shipping? |
| eBestSale.com offers free shipping ground service to qualify items within the 48 States of
the U.S.A. for all orders placed in our eBestSale.com website (Ebay, Amazon and other marketplace purchase does not qualify).
Orders ship to APO/FPO, Alaska, Hawaii, Puerto Rico & International destinations does not qualify. |
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| What shipping method do I use if my shipping address is not within the 48 States of U.S.A? |
| eBestSale.com utilizes only the standard service offered by the United States Postal Service. |
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| I don't live within the 48 Continental States, but other shipping methods are available
beside the USPS service, can I select that option? |
| No, you cannot use other shipping method except USPS. Your order will be revised prior processing. |
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| Do you ship internationally? |
| Yes, we do. International destinations that cannot be verified will be held 5 business days for
security and fraud purposes. |
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